Refund policy
Change of plans? No problem at all!
Purchase your roAmigo eSIM with added peace of mind.
You have up to 30 days to request a refund.
[ 3 Types of refunds ]
1. Refund for Service Withdrawal
If there have been changes in your plans and you no longer need your roAmigo eSIM, we will provide you with a full refund.
For a full refund, you must meet the following requirements:
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Your eSIM must have been purchased from roAmigo website
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The activation of the eSIM should not be done yet
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If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution
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The purchase must have been made no more than 30 days ago.
2. Refund for Incompatible or Locked Device
If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.
The refund would be effective as long as you:
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Have not scanned the QR code
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Have not used any data from the plan
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Have purchased the eSIM no more than 6 months ago
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Send a screenshot and the necessary information to verify the incompatibility or lock
3. Refund for Connection Issues
If you eSIM doesn't work due to an issue with roAmigo or the network infrastructure of the destination country has problems and is unstable, we can offer you a partial refund.
Before requesting the refund:
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Please get in touch with our Customer Support Team at roamigo@roamigoesim.com or through our chat to report the connection issues.
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We cannot guarantee a refund if you contact us after your trip.
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In all other caes, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.
[ Refund Process ]