How to Install and Activate a roAmigo eSIM: Step-by-Step Guide

How to Install and Activate a roAmigo eSIM: Step-by-Step Guide

Installing a roAmigo eSIM is simple: open the QR code email, add a new eSIM in the phone’s settings, and follow the prompts. Before installing, check the plan’s activation policy because some plans start during installation, while most start after connecting at the destination.

In This Article

What Do You Need Before Installing a roAmigo eSIM?

You need an eSIM-compatible, carrier-unlocked phone and the QR code or manual installation details sent after purchase.

Before starting, check these three things.

1. Check that the phone supports eSIM

Open the phone’s settings and look for a SIM card or mobile network section. A compatible phone should show an option to add or activate an eSIM.

Device support can vary by model and region. Check the roAmigo Compatible Devices page before buying a plan.

2. Check that the phone is unlocked

A carrier-locked phone cannot use a roAmigo eSIM.

On an iPhone, go to:

Settings → General → About → Network Provider Lock

The phone is unlocked if the screen shows No SIM restrictions.

On a Samsung or Google phone, go to:

Settings → Connections → Mobile Networks → Network Operators

A list of available networks usually means the phone is unlocked. Contact the home carrier if the phone appears to be locked.

3. Find the roAmigo QR code

roAmigo sends the QR code by email after purchase. According to the roAmigo FAQ, delivery usually takes less than 20 minutes.

If the email has not arrived:

  • Check the spam or promotions folder.

  • Confirm that the email address entered during checkout is correct.

  • Contact roAmigo customer support if the email is still missing.

Before Installation

What to Check

Device

The phone supports eSIM

Carrier lock

The phone is unlocked

Installation details

The roAmigo QR code or manual details are ready

Activation policy

The plan’s start time has been checked

💡 Pro Tip: Keep the QR code private. A roAmigo QR code can only be linked to one phone and cannot be scanned on several devices.

When Should You Install a roAmigo eSIM?

Check the activation policy before installing because roAmigo plans do not all start at the same time.

Does the plan start during installation?

Some roAmigo eSIMs start as soon as the eSIM is installed, even if the traveler has not reached the destination.

Installing this type of plan too early may use part of the validity period before the trip begins.

If the activation policy is unclear, contact roAmigo before installing the eSIM.

How Do You Install a roAmigo eSIM?

Add the roAmigo profile in the phone’s SIM settings, then scan the QR code or enter the details manually.

Step 1: Open the phone’s SIM settings

Open Settings and find the section for:

  • Cellular

  • Mobile Data

  • Connections

  • SIM Card Manager

  • Mobile Network

Step 2: Choose the option to add an eSIM

Look for an option such as:

  • Add eSIM

  • Add Mobile Plan

  • Add Data Plan

  • Download SIM

  • Activate eSIM

Step 3: Scan the roAmigo QR code

Choose the QR code option and scan the code from the roAmigo email.

Follow the instructions shown on the phone. The device will download and add the roAmigo eSIM profile.

Step 4: Use manual installation if needed

roAmigo plans can also be installed manually.

If the QR code cannot be scanned, choose the manual installation option and enter the information included in the roAmigo email.

Step 5: Finish the setup

Follow the remaining prompts until the phone confirms that the eSIM has been added.

If the phone allows custom labels, name the new line roAmigo. This makes the travel eSIM easier to find later.

💡 Pro Tip: Do not delete the roAmigo eSIM after installation unless customer support asks you to do so. The original QR code cannot be used on another phone.

🎁 Ready to Get Connected?

Choose a destination and a plan that fits the length of the trip. Check the network, data, and activation details before purchasing.

👉 Shop roAmigo eSIM Plans Now

How Do You Activate a roAmigo eSIM?

Turn on the roAmigo line and Data Roaming when the plan is ready to connect at the destination.

Installing and activating an eSIM may happen at different times.

Installation adds the eSIM profile to the phone. Activation starts the plan based on the activation policy shown in the product details.

Follow these steps when the roAmigo plan is ready to be used.

Step 1: Turn on the roAmigo line

Open the phone’s SIM or mobile network settings. Select the roAmigo eSIM and make sure the line is turned on.

Step 2: Select roAmigo for mobile data

Choose the roAmigo eSIM as the line used for mobile data.

The physical SIM can remain inside the phone. According to the roAmigo FAQ, using a roAmigo eSIM does not affect the physical SIM.

Step 3: Turn on Data Roaming

Open the settings for the roAmigo eSIM and turn on Data Roaming.

Data Roaming must be enabled for the roAmigo eSIM to connect to a supported network.

Step 4: Wait for the network connection

The roAmigo eSIM should connect to a supported network based on the selected plan.

Once the phone shows a mobile signal, open a website or map to check the connection.

What Should You Do If the eSIM Does Not Work?

Turn on Data Roaming, restart the phone, and contact roAmigo if the connection still does not work.

Most connection problems can be checked with a few simple steps.

Problem

What to Do

QR code email is missing

Check the spam or promotions folder and confirm the email address

QR code will not scan

Use the manual installation details from the roAmigo email

No connection after installation

Confirm that the roAmigo line and Data Roaming are turned on

The eSIM still has no data

Restart the phone

APN settings are required

Contact roAmigo for the correct APN information

QR code was already scanned

Contact roAmigo instead of trying the code on another phone

What should you do if APN settings are required?

Contact roAmigo for the correct APN details because the required information may depend on the plan.

Do not guess the APN settings. Incorrect information may prevent the eSIM from connecting.

roAmigo provides 24/7 English support through email and WhatsApp.

Frequently Asked Questions

Can I install a roAmigo eSIM before my trip?

It depends on the plan’s activation policy. Most plans start after connecting at the destination, but some start immediately during installation.

Do I need to remove my physical SIM?

No. A roAmigo eSIM does not affect the physical SIM, so both can remain on a compatible phone.

Can I use the roAmigo QR code on another phone?

No. The QR code becomes linked to the first phone that scans it and cannot be used on another device.

Can I scan the same QR code twice?

No. A roAmigo QR code cannot be scanned and used multiple times.

What if I do not receive the QR code?

Wait up to 20 minutes and check the spam or promotions folder. Contact roAmigo if the email is still missing.

When does my roAmigo plan start?

Most plans start when the eSIM connects to a supported network. Some plans start as soon as the eSIM is installed.

Always check the activation policy on the product page before installing.

Why does my roAmigo eSIM have no data?

Make sure the roAmigo line and Data Roaming are turned on. Restart the phone and contact roAmigo if the problem continues.

Where can I get help?

roAmigo provides 24/7 English support through email and WhatsApp for installation, activation, and connection problems.

Get Connected with roAmigo

A roAmigo eSIM can be installed without visiting a store or changing a physical SIM card. Check the phone, review the activation policy, scan the QR code, and turn on Data Roaming when the plan is ready to use.

If help is needed, roAmigo customer support is available 24/7 through email and WhatsApp.

🌐 Choose an eSIM Plan: Shop roAmigo eSIM Plans
📱 Check Your Device: roAmigo Compatible Devices
❓ Read the FAQs: roAmigo FAQ
💬 Contact Support: Contact roAmigo